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Cancellation and Refund Information

If for some reason you are unable to start or complete your program, we would be happy to defer your registration for up to one year at no charge or transfer your registration to another person i.e. coworker, friend. Anyone taking this program, must begin in Module 1. If a refund is requested, the refund amount will follow the schedule below:

MODULE ONE:

  • Up to 10 days before start of the first module: full refund minus a $25 admin fee, applicable credit card charges and costs of memberships if they have been purchased on behalf of the student.
  • One to nine days before start of the first module: 50% refund of module one, full refund of modules 2-5, minus costs of memberships if they have been purchased on behalf of the student.
  • First day of the first module: refund of modules 2-5 if applicable, costs of applicable memberships if they have been purchased on behalf of the student and applicable credit card charges. 

MODULES TWO-FOUR:

Access to these modules will be provided up to one week prior to the course start date. Refunds are based on the access date of Module 2. If required, a deferral of up to one year from the start date of module one may be arranged.

  • Up to 10 days before access to the second module: refund of modules 2-45 minus a $25 admin fee, applicable credit card charges and costs of applicable memberships if they have been purchased on behalf of the student.
  • One to nine days before access to the second module: 50% refund of modules 2-45 minus costs of applicable memberships if they have been purchased on behalf of the student.
  • First day of the second module: no refund; deferrals can be arranged up to one year from the start date of module one.

Laurier alumni, current students and employees, as well as seniors, are eligible for a $250 discount on the full certificate. Email cpsw@wlu.ca to receive your discount code. You must receive and input your discount code before proceeding to the payment page to be eligible for the discount; the discount cannot be processed after payment is made.